The recall affects 34 models of top-loading washing machines manufactured between 2011 and this year.
SAMSUNG WASHING MACHINE RECALL INFORMATION FULL
Consumers who purchased an affected model in the last 30 days are being offered a full refund.
SAMSUNG WASHING MACHINE RECALL INFORMATION FREE
In the current recall, the company is offering consumers a choice between a free repair and a rebate toward the purchase of a new washing machine. Samsung is one of the world’s leading manufacturers of home appliances, smartphones and other tech products, including batteries and memory chips. “Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” said John Herrington, a Samsung senior vice president, in the statement. subsidiary said it’s working with retailers and the commission to inform consumers about the problem. Samsung said the problem occurred when a high-speed spin cycle was used to wash bedding or other bulky items. Consumer Product Safety Commission cited 733 reports of Samsung machines that experienced “excessive” vibration and nine related reports of injuries, including a broken jaw and an injured shoulder. Samsung was hit with a lawsuit over the summer by attorneys representing consumers in Texas, Indiana and Georgia who say their washing machines “exploded” while being used. authorities about reports that the drums in certain top-loading washing machine models can become unbalanced and cause severe vibration, in some cases causing the top of the machine to detach from the chassis. The current recall comes after weeks of discussions between Samsung and U.S. Australian authorities last year called that problem “a major safety failure,” after receiving complaints that the company was offering repairs but not a refund or replacement, as required by Australian law. If you want to have your machine repaired, call 0800 855 502, or 0800 162 888 any time from 6am to midnight, weekends included, or email. The company launched an earlier, unrelated recall of washing machines in Australia in 2013, after authorities said an electrical problem in certain models was causing fires. Samsung says its rework solution will cause the least amount of disruption to customers, and will enable customers to begin immediately operating their machine in a normal way. Samsung said Friday that its washing machine recall would also extend to models sold in Canada, although it said no injuries had been reported in that country. Since then, the company stopped producing that device entirely, while estimating the debacle will cost it $5.3 billion. The recall comes a month after the South Korean manufacturer recalled millions of its Galaxy Note 7 smartphones from consumers around the world, because of a mysterious problem that caused the phones’ batteries to overheat and catch fire.
authorities announced a recall Friday of nearly 3 million Samsung washing machines following several reports of injuries – including a broken jaw – due to “excessive vibration.” SAN FRANCISCO – In another black eye for one of the world’s leading consumer brands, U.S. is seen at its shop in Seoul, South Korea. 5, 2016 file photo, the corporate logo of Samsung Electronics Co.
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